Refund Policy

1. Eligibility for Refunds

We offer refunds under the following circumstances:

• For subscription plans: Within 14 days of the initial purchase or renewal if you haven't used the service extensively.
• For one-time purchases: Within 30 days of purchase if the product doesn't function as described.
• In cases of duplicate charges or technical errors resulting in multiple payments.
• If our service experiences extended downtime (more than 24 consecutive hours) during your subscription period.

2. Non-Refundable Items

The following are generally not eligible for refunds:

• Subscription plans after the 14-day refund period has expired.
• Subscriptions that have been extensively used, even within the refund period.
• One-time purchases after 30 days.
• Add-ons or in-app purchases once they have been used or downloaded.
• Services that have been fully delivered as described.

3. Refund Process

To request a refund:

1. Contact our customer support team via email at support@topmaj.com.
2. Include your order number, the email address used for purchase, and the reason for your refund request.
3. Our team will review your request and respond within 3 business days.
4. If approved, refunds will be processed to the original payment method within 5-10 business days.

4. Cancellation vs. Refund

Cancelling a subscription prevents future billing but does not automatically trigger a refund for the current billing period. If you wish to cancel your subscription and request a refund for the current period, you must explicitly request both actions.

5. Special Circumstances

We understand that special circumstances may arise. If you believe you have a unique situation that warrants a refund outside of our standard policy, please contact our support team, and we will review your case individually.

6. Changes to This Policy

TopMaj reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically.

7. Contact Us

If you have any questions about our Refund Policy, please contact us:

Email: support@topmaj.com